IT Support Merseyside

IT Support

Why outsource your IT Support?

The simple answers to the question is cost! Companies very often will find themselves in one of the following four situations:

1. You are a small business and you need only basic support and a full time member of staff is simply an expense you cannot afford at this stage of your growth. A permanent "IT support" member of staff will cost you between £16k - £30k p/a.
2. A business who has a full time member of staff currently performing a role such as Finance or Administration and who has some experience of IT support takes on this additional role as this is perceived as a cost affective solution. Unfortunately this is not only a poor use of the individuals time but a common myth that costs the company more through downtime and future system instability.
3. Organisations whose needs are much greater and whose system are more complex. In this situation the challenges for the internal IT team is off having all the necessary skills require to perform all necessary tasks on the system. Supporting a business requires an indepth knowledge of various technologies, amongst others, email, networking, firewalling, Operating Systems, and back office systems. When problems occur outside the skill set of a permanent support person, they have an interest to learn and expand their knowledge. Unfortunately, this often means that they make the wrong decision when attempting to resolve a problem, causing more downtime for the business, the likelihood that a third party will need to be brought in at additional cost, and a raised probability of data loss. Companies who only have one support team member have an issue as this individual can become overwhelmed with the level of IT Support work and the organisation is at risk as there is no one to assist with this workload or to cover holiday and sick periods that this individual may have.
4. Much larger organisations who have a number of individuals within there IT team. In this scenario day-to-day needs for the organisation are often covered by this team but there are still times when the skillset present within this team does not match the needs of the organisation. As an example migrating from one version of your operating system to another. For most internal teams this process will be a new experience and as such mistakes and errors can occur which costs the business both in system uptime and staff wages to correct the fault. In this situation we have experienced migrations on many systems and as such you do not have the same level of risk as we have the experience to complete the task successfully and on schedule.

Why Choose IT Answers?

At IT Answers we take the strain away from you by providing core services that support the back bone of daily business.

We have put in place processes and systems focused on providing support services and we have far more resources available. We employ engineers with a varied skillset who are able to provide not only day-to-day support but also we have experts and specialists whose skills will allow for quick resolution of even the most complex problems.

Working closely with our clients, we have tuned our IT Services to the highest standard offering flexibility to fit in to any business requirements. We strive to provide these services in a professional manner to suit each client rather than offering a "vanilla" option and making your organization fit to it. IT Answers support solutions include a combination of traditional and innovative methods to provide a tailored service. Each client's requirements are individually assessed and a suitable IT support agreement is drawn up.

Our wide ranging portfolio of services addresses the IT requirements of most organizations. If you have your own, in house IT resource it is still likely that there are technical areas that your own staff cannot cover. By selecting from our services you can choose to deliver those services which your own resources can't or you can fully outsource your IT to IT Answers including management and strategy.

IT Answers uses Service Level Agreements (SLAs) to align its own business goals with those of our customers. This self enforcing, shared goal arrangement allows our clients to focus on strategic goals without having to worry about supporting hardware and software platforms used to deliver the service.

You can be confident that in taking services from IT Answers you have chosen a partner who wants your business to succeed and aims to help you achieve this.

What do IT Answers provide?

Pro active IT Support for Windows, Linux and Mac's that keeps your IT infrastructure working for you along with maximum uptime.

Modern businesses need their IT infrastructure to have maximum uptime. When a problem arises, it needs to be resolved as quickly and efficiently as possible. The root cause needs to be identified to reduce the possibility of it recurring.

Our full range of services include 24 hour network monitoring and on site IT support with oncall staff outside of our standard helpdesk hours. All of our work is underpinned by a proactive and customer centric approach.

Our IT Support department helps businesses around the North West everyday, keeping their servers and workstations online and running well.