Network Monitoring, Watchguard

Watchguard

IT Answers network monitoring service provides rapid notification to our helpdesk staff in the event of a critical equipment or service failure. Our network monitoring service also enables long term analysis of trends by the logging of CPU, memory, disk and network usage.

This invaluable information can be accessed directly through a web portal and provides a tool not just for troubleshooting, but also for capacity and availability planning.

What are the benefits?

Our network monitoring team respond to any critical alert which occurs between 8.30am and 5.30pm. Outside of these hours, for customers subscribing to our 24 hour service, critical alerts are passed onto our 24 hour team. The network monitoring service includes:

• Alerts based on user perspective application performance
• Synthetic transaction monitoring
• Storage of historic performance data
• Best practice performance analysis
• Root cause analysis
• Configuration baselines
• Application availability reporting
• Detailed application performance monitoring
• Monitoring of physical and virtual environments

For users who are utilising our IT Answers Vault technology, you will already know the benefits of regular reports and reliable backup, but for those who are still using Tape or Local Storage backup solution our monitoring system will, on a daily basis, ensure that your backups operate correctly, maintaining a log of the success, byte count and overall time to completion.

This comprehensive check ensures not only that your backups are completing, but also determines that your selection list of files and folders is correct, that the rotation cycle matches your business requirements and that tapes are stored appropriately too.

What makes IT Answers special?

For all our IT Support customers we include this service at no extra cost. Most IT Support companies which charge you extra for this type of monitoring system. We believe that network monitoring is a component of a complete service solution including rapid response and proactive work and as such should be part of any organisations support contracts.

Take the Tour

Click on the image below to see the software in action.

Network Monitor	Generate Reports	Mail Templates

What to do next?

If you are interested in our Network Monitoring service then please feel free to call us on 0871 200 2446 and we will be happy to demonstrate the system to you and discuss any support requirements you may have. Alternative you can email us on letschat@itanswers.biz or use our website contact form which you can access here.