Keep in Touch

Talking to our customers is the most important thing

No Setup Costs

There are no up front costs and you only pay for what you need.

FREE national calls

All our Skyline Voice packages includes FREE national calls

FREE Mobile Calls

The majority of calls made by businesses are mobile which is why we included FREE mobile calls with Skyline Voice

Easy to use and implement

 

Tired of managing multiple vendors and dial plans, complicated phone system protocols, or restrictive network solutions?  Want a business phone system that “just works,” no matter your size, industry or need?

Skyline Voice is designed from the ground up to streamline the work of administrators and end users alike.  Whether you want to allow us to manage your phone system entirely or you want to maintain control and management and are simply looking for a reliable and cost effective phone system, Skyline Voice has what you need.

 

Reduce your telephony costs

 

An IP based communication infrastructure opens a world of possibilities for reducing overall costs and increasing efficiencies within your business, through its flexibility to integrate with business applications and other methods of communications.

Joining up a number of your business locations using IP Telephony means you will be able to make free call’s between sites, creating substantial ongoing cost savings.

IP Telephony also allows your business, regardless of size to reduce costs by standardising your communications, software applications and business processes and the associated costs of the management and maintenance of these.

Have your calls follow you

 

With the Skyline Voice clients for Android and iOS you can take your extension wherever you go.  Skyline Voice delivers the one number concept meaning that you no longer have to give out your mobile number. Set your status so your colleagues can see whether or not you are available to take a call.

  • Make and receive calls from your smartphone – at no cost
  • Set your status to available, away and out of office from your smartphone
  • One number concept
  • See the presence of your colleagues from anywhere

Whether in the office using your phone handset, on the road using your iPhone or Android device or working remotely using a laptop you will never miss that important call.

Integrates with SalesForce, Act and more.

 

Skyline Voice can link in with your CRM applications, these include SalesForce, ACT and SugarCRM to name a few.

Some of the features include:

 

  • Click to Call – The ability to launch calls to contacts with a single click straight from the CRM application. No need to retype the phone number.
  • Call Pop-ups – Inbound calls are automatically linked to a customer record based on their caller ID and the customer record is brought up automatically upon receiving a call. This saves time for customer service personnel and allows more professional handling of calls, creating a better impression for customers.
  • Call Journals – All calls are logged as call records in the CRM package. This allows sales personnel to easily keep track of calls made to a customer and to take notes of what needs to be actioned.

We got rid of an old and failing PBX and now we have a whole range of features we didn't have before and the best part is we pay less now!

Resolve Energy

A whole range of features

Intelligent call routing

  • Pre-programmed Call Queues – have customers routed to the correct team based on location and need.
  • Ability to keep hot numbers in the system – for example the mobile numbers of key clients or customers could be held in the system and their calls routed straight to the branch manager etc.
  • Auto Attendant Feature – this allows customers to select departments or team that they wish to contact.

Video Conferencing

Skyline Voice harnesses Google’s revolutionary WebRTC technology, which enables video and voice communications to take place through the internet browser, meaning that participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins.

  • Clientless
  • One-Click Conference
  • Interoperability with VoIP and video
  • Bandwidth Management and Control

Call Logging

The cloud system includes full logging capability allowing managers to review call activities for the day and the monitoring a range of statistics including:

  • Abandoned Calls
  • Queue Statistics
  • Agent Overview
  • Call distribution of answered calls
  • Answered Calls by waiting time
  • SLA Statistics and Breaches

Emergency Days

Should there be a major event, such as the snow stopping everyone getting into an office or some other event that limits access to the facilities, it is possible to remotely set emergency messages to play to your customers when they call the office. You could set up the system to announce the message and then divert to voicemail or mobile phone as required.In addition any staff that had access to the mobile or softphone applications could easily operate from any Internet connected remote locations such as their homes.

Queue Call Back

The system can be configured to allow customers to hang-up their call once they have entered the queue and the system can then automatically call them back once they have reached the front of the queue. This aspect of the system helps retain potential custom whilst freeing up the caller creating a better start to the relationship, than a system that requires them to hold the line for extended periods.

Group Mailboxes

Should you wish a voice mail to be delivered on the phone system to more than one person the ability to implement group mailboxes is built in. This means that everyone in a mailbox group will have a voice mail alert until one of the team picks up the voice mail.Whilst setting this kind of interoperability as an investment, the pay back can be significant in both operational efficiencies and customer experience / satisfaction.

Call Monitoring

In addition to being able to record the calls entering the phone system, you also have the option of monitoring the call without the operator or customers being aware giving the management team and supervisors greater visibility into the performance of their teams.

Voicemail to Email

Skyline Voice allows each users access to voicemail (if required) and any messages left within the system can be automatically emailed to the end users reducing the chances of calls being missed and allowing staff out of the office to be notified of the message via their smart phone.

Fax Services

As part of the hosted system, fax services are included and will replace any physical fax machines present in the branches. All faxes received by the system are automatically converted to PDF’s and sent through to a designated mailbox.

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